Project Description
Why attend
This course provides a wide understanding and deep appreciation of quality management system in accordance with the international standard for quality management. Furthermore, it provides a unique opportunity to discuss the way productivity should be integrated into every quality improvement project.
Course Objectives
By the end of the course, participants will be able to:
• Discuss the principles and the benefits of quality management
• Facilitate the identification of quality process within an organization
• Identify the benefits of ISO 9001 and QMS audit
• Ensure the correct application of accepted audit protocols
• Develop the skills needed to plan and undertake internal quality audits
• Facilitate value-added auditing and reporting to aid enhanced system performance
• Identify possible ‘Wastes’ in the company’s operations
• Discuss methods to analyze and correct these wastes.
• Get familiar with measures and measurements of productivity
• Incorporate the notions of capacity and reliability into the discussion on quality and productivity
• Discuss the pros and cons of quality versus productivity
Who should attend
This course provides an overview of all significant aspects and consideration of mastering quality management systems in relation to productivity improvement efforts. Suitable for participants from all backgrounds, including manufacturing, service, public and private sectors. It will be of particular interest to those who have responsibility for conducting external audits or who are managing the project development and implementation of a quality management system.
Also this course is obviously suitable for quality managers, quality engineers, quality auditors, management representatives and professionals involved in quality management teams, quality assurance programs and auditing
Course Outline
Definition – Basic Concepts – Quality Flash-back
Introduction to Productivity
Definitions – Measures & Measurements
Quality Management Systems
Introduction – ISO 9001 System – ISO 9001 Requirements – Total Quality Management
Quality Audit
Audit Activities – Audit Reporting & Follow-Up – Auditing Communications
Operations Management
Basic concepts – Capacity management –
Reliability in Operations
Performance Measurement
Measures and Measurements of productivity
Management of Waste
Definition of Waste – Methods of reducing waste
Quality vs. Productivity
The workshop
This interactive training course includes the following training methodologies as presented on the next column based on percentage of the total tuition hours:
Lectures
Workshops & Work presentation
Case Studies & Practical Exercises
Videos, Sofware & General Discussion
The course instructor may modify the above training methodology before or during the course for technical reasons with no prior notice to participants.
Falcon Consulting Professionals is established in Greece for the last 15 years in the areas of technical consulting and professional training for the local industries. Falcon is expanding in GCC, aiming to provide the best consulting and training solutions to the industries of the region. Falcon’s instructors are accredited trainers and highly experienced in their fields, as well as adult training. We aspire to build our business relationships on mutual trust. The achievement of results with an emphasis on innovation and sustainability, quality, cost analysis and time scheduling are non-negotiable from the conceptual phase of the training.