F-QS12 Quality and Productivity

//F-QS12 Quality and Productivity
F-QS12 Quality and Productivity 2019-02-28T08:37:28+00:00

Project Description

Quality Management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. The quality management system defines and establishes an organization’s quality policy, objectives and procedures. More and more, customers and regulators are insisting that the products and services they receive were developed or manufactured under an accredited, registered Quality Management System. One of the best known families of quality management standards is the ISO-9001 series, developed by the International Organization for Standardization.

Why attend

This course provides a wide understanding and deep appreciation of quality management system in accordance with the international standard for quality management. Furthermore, it provides a unique opportunity to discuss the way productivity should be integrated into every quality improvement project.

Course Objectives

By the end of the course, participants will be able to:

  • • Discuss the principles and the benefits of quality management
    • Facilitate the identification of quality process within an organization
    • Identify the benefits of ISO 9001 and QMS audit
    • Ensure the correct application of accepted audit protocols
    • Develop the skills needed to plan and undertake internal quality audits
    • Facilitate value-added auditing and reporting to aid enhanced system performance
    • Identify possible ‘Wastes’ in the company’s operations
    • Discuss methods to analyze and correct these wastes.
    • Get familiar with measures and measurements of productivity
    • Incorporate the notions of capacity and reliability into the discussion on quality and productivity
    • Discuss the pros and cons of quality versus productivity

Who should attend

This course provides an overview of all significant aspects and consideration of mastering quality management systems in relation to productivity improvement efforts. Suitable for participants from all backgrounds, including manufacturing, service, public and private sectors. It will be of particular interest to those who have responsibility for conducting external audits or who are managing the project development and implementation of a quality management system.
Also this course is obviously suitable for quality managers, quality engineers, quality auditors, management representatives and professionals involved in quality management teams, quality assurance programs and auditing

Course Outline

Definition – Basic Concepts – Quality Flash-back

Introduction to Productivity

Definitions – Measures & Measurements

Quality Management Systems

Introduction – ISO 9001 System – ISO 9001 Requirements – Total Quality Management

Quality Audit

Audit Activities – Audit Reporting & Follow-Up – Auditing Communications

Operations Management

Basic concepts – Capacity management –

Reliability in Operations

Performance Measurement

Measures and Measurements of productivity

Management of Waste

Definition of Waste – Methods of reducing waste

Quality vs. Productivity


The workshop

This interactive training course includes the following training methodologies as presented on the next column based on percentage of the total tuition hours:



Workshops & Work presentation


Case Studies & Practical Exercises


Videos, Sofware & General Discussion


The course instructor may modify the above training methodology before or during the course for technical reasons with no prior notice to participants.

Falcon Consulting Professionals is established in Greece for the last 15 years in the areas of technical consulting and professional training for the local industries. Falcon is expanding in GCC, aiming to provide the best consulting and training solutions to the industries of the region. Falcon’s instructors are accredited trainers and highly experienced in their fields, as well as adult training. We aspire to build our business relationships on mutual trust. The achievement of results with an emphasis on innovation and sustainability, quality, cost analysis and time scheduling are non-negotiable from the conceptual phase of the training.

Project Details