F-SS12 On-Time Delivery Performance Improvement

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F-SS12 On-Time Delivery Performance Improvement 2019-02-28T11:19:58+00:00

Project Description

This course is for those who wish to improve their on-time delivery performance. It is ideal for middle to top managers who are or may, in the course of their normal duties, be called upon to take up a task related to a proper order execution. Alternatively, the course would suit anyone within the organisation who wants to identify the reasons and provide remedial solutions to a low On-Time delivery percentage.

Why attend

On-Time Delivery has proved to be one of the most used Key Performance Indicators in modern business. It represents the ability of the company to satisfy its customers. Since globalization where competition has become even stronger, it has become of utterly importance the delivery of an order on a timely and accurate (in quantity) manner. Therefore, it is equally important for a company to measure its OTIF (On-Time, In Full), identify the reasons behind any incompetencies and finally indulge some serious efforts to improve it.

Course Objectives

By the end of the course, participants will be able to:

    • Learning the right steps of a proper order execution
    • Identifying the reasons behind an out-of-limits OTIF
    • Identifying the way every company operation affects OTIF
    • Designing a suitable monitoring system for OTIF
    • Designing and implementations solutions to improve current status in OTIF
    • Implement preventive measures to avoid low OTIF incidents

Who should attend

This course is ideal for key users (managers or not) in every company operation related to the proper order execution. Alternatively, the course would suit anyone within the company who is entitled with a continuous improvement project or anyone who wishes to understand the risks involved in an order execution.

Course Outline


What is Order Execution – What is Key Performance Indicator (KPI) – What is On Time, In Full delivery percentage

Functions involved in Order Execution

Role of every company function is analyzed : Sales – Production – Warehouse & Logistics – Financing

Impact of OTIF to company’s status

Why OTIF is important – Effect to customer service – Effect to customer perception

Reasons behind a low OTIF

External factors – Internal Factors – Categorization of these Factors – Importance and validity of every Factor

Design of a monitoring system for OTIF Basic Structure – Sources of information – Roles & Responsibilities

Methodology to attack a low OTIF

Prioritization – Communication – Training – Setting of approved standards – Preventive measures – Examples of applied solutions

OTIF as a marketing tool

Examples of successful cases

The workshop

This interactive training course includes the following training methodologies as presented on the next column based on percentage of the total tuition hours:



Workshops & Work presentation


Case Studies & Practical Exercises


Videos, Sofware & General Discussion


The course instructor may modify the above training methodology before or during the course for technical reasons with no prior notice to participants.

Falcon Consulting Professionals is established in Greece for the last 15 years in the areas of technical consulting and professional training for the local industries. Falcon is expanding in GCC, aiming to provide the best consulting and training solutions to the industries of the region. Falcon’s instructors are accredited trainers and highly experienced in their fields, as well as adult training. We aspire to build our business relationships on mutual trust. The achievement of results with an emphasis on innovation and sustainability, quality, cost analysis and time scheduling are non-negotiable from the conceptual phase of the training.

Project Details